1.1 If you cancel your order from the date of order generation until we activate the service for you, you can unsubscribe/cancel the order, and there will be no additional charges or deductions for your cancellation.

1.2 We will refund you as soon as possible using the payment method you used (or if the goods have not been paid for, the refunded order items will be reflected in your account balance). With your consent, we may use alternative refund methods. In either case, no additional charges will be incurred.

1.3 If your order service has already been activated, returns and order cancellations are not supported.

2.1 We promise to refund cancelled orders in accordance with Article 5 (Order Cancellation), provided that the ordered service item was purchased on the Coach online platform and has not been activated. This means that once the service is activated, returns, exchanges, and refunds are not allowed.

2.2 There are currently no shipping issues with orders placed on the Coach online platform, which means no shipping fees are incurred.